Linqura Privacy Policy

Last updated: July 15, 2025

 

1. Introduction

Linqura, Inc. ("Linqura," "we," "our," or "us") is committed to protecting the privacy of individuals and organizations that visit our websites, use our software‑as‑a‑service (SaaS) products—including the LINQ™ platform, LinqPlatform™, and related applications—and otherwise interact with us (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information and describes the choices and rights you have with respect to your personal information.

2. Scope of this Policy

This Policy applies to information we process through:

  • Websites we operate, including linqura.com, linqura.ai, their sub‑domains, and any branded microsites under our control (the "Sites").

  • SaaS products and APIs that we license to insurance agencies, carriers, managing general agents, wholesalers, and other business customers.

  • Marketing and sales activities, customer support, events, and social‑media properties we manage.

It does not apply to information processed by third‑party services that integrate with our platform; their privacy practices are governed by their own policies.

Category Examples Collected From
Account & Contact Data Name, business email, phone, job title, mailing address, login credentials You or your employer when you register, request a demo, or communicate with us
Customer Content & Proprietary Data Books of business, policy documents, carrier appetites, underwriting guidelines, NAICS classifications, and other insurance‑related datasets uploaded or connected via API Your organization or its authorized users when using the Services
Device & Usage Data IP address, browser type, operating system, referring URLs, pages viewed, date/time stamps, session duration, clicks, and feature usage Automated collection via cookies, pixels, and similar technologies when you interact with the Sites or Services
Payment & Billing Data Billing contact details, purchase history, and limited payment card data (processed by our PCI‑compliant payment processor) You or your employer
Marketing Data Preferences, survey responses, event registrations, and interactions with our emails You, publicly available sources, and lead‑generation partners

 

We do not intentionally collect sensitive personal information such as social security numbers, driver’s‑license numbers, health data, or precise geolocation.

3. Cookies & Tracking Technologies

We use first‑ and third‑party cookies, web beacons, and similar tracking technologies to:

  • Authenticate users, maintain sessions, and secure the platform

  • Remember preferences and improve user experience

  • Measure site traffic, product usage, and campaign performance

  • Tailor marketing messages

You can manage cookie preferences through your browser or by using the cookie banner on our Sites. Some cookies are essential for the Services to function.

4. How We Use Information

We use the information we collect to:

  1. Provide, operate, and maintain the SaaS platform and related services

  2. Configure and train private AI models on authorized customer data to deliver risk classification, coverage recommendations, and other insurance insights

  3. Secure our systems, detect fraud, enforce our Terms of Service, and prevent misuse

  4. Respond to inquiries, provide technical support, and fulfill contractual obligations

  5. Improve and develop new features, content, and offerings through analytics and aggregated insights

  6. Send administrative messages, service‑related notifications, and important updates

  7. Conduct marketing (with the ability to opt out), including sending newsletters, product announcements, and invitations to events or demos

  8. Comply with legal or regulatory obligations and exercise or defend legal claims

5. Legal Bases for Processing (EEA/UK Users)

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

  • Performance of a contract – when we provide the Services

  • Legitimate interests – e.g., product improvement, security, and B2B marketing balanced against privacy rights

  • Consent – for optional cookies and electronic marketing where required

  • Compliance with a legal obligation

6. How We Share Information

We do not sell or rent personal information. We disclose information only:

  • Within Linqura – to employees and contractors with a need to know, bound by confidentiality

  • Service providers – e.g., cloud‑hosting, analytics, CRM, customer‑support, payment processing, and security vendors that process data on our behalf under strict contractual controls

  • Integration partners – when you choose to connect third‑party solutions (e.g., AMS, CRM, policy‑management systems) to our platform

  • Business transfers – in connection with a merger, acquisition, or sale of assets (we will provide notice and choices where required)

  • Legal, regulatory, or safety purposes – to comply with subpoenas, court orders, audits, or to protect rights, property, or safety of Linqura, our customers, or others

7. Your Choices & Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete personal information we hold about you

  • Object to or restrict certain processing (including direct marketing)

  • Receive a portable copy of personal information

  • Withdraw consent at any time (without affecting prior processing)

  • Appeal or lodge a complaint with a supervisory authority

California residents can exercise CCPA/CPRA rights to know, correct, delete, and opt out of "sharing" for cross‑context behavioral advertising. We honor authorized agent requests and respond within statutory timeframes.

To exercise your rights, email privacy@linqura.ai or call +1 860‑365‑6278. We may verify your identity before fulfilling a request.

8. Security

We implement technical and organizational measures—including encryption in transit and at rest, role‑based access controls, audit logging, annual penetration testing, and SOC 2‑aligned policies—to protect information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No internet transmission or storage system is 100% secure; therefore we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as necessary to:

  • Provide the Services and fulfill contractual obligations

  • Comply with legal, accounting, or reporting requirements

  • Resolve disputes and enforce agreements

Customer Content is retained per the terms of our Master Subscription Agreement or as otherwise agreed in writing.

10. International Data Transfers

Linqura is headquartered in the United States. We may transfer and store information in the U.S. and other countries where we or our service providers operate. Where required, we use Standard Contractual Clauses or other approved safeguards to ensure adequate protection for international transfers.

11. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to delete it.

12. Third‑Party Sites & Services

Our Sites may contain links to third‑party sites or allow integrations with third‑party services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of every external site or service you use.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. The "Last updated" date at the top will indicate the latest revision. Material changes will be highlighted on the Sites or communicated by email prior to taking effect when required.

14. Contact Us

For questions, concerns, or requests regarding this Policy or our privacy practices, please contact:

Linqura, Inc. Attn: Privacy Officer Hartford, Connecticut, United States Email: privacy@linqura.ai Phone: +1 860‑365‑6278

Thank you for trusting Linqura to power the future of commercial insurance with secure, responsible AI.